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Car Dealer Insider June 1, 2009

Car Dealer Insider June 1, 2009 - A strategy for protecting your dealership's online reputation

A STRATEGY FOR PROTECTING YOUR DEALERSHIP\'S ONLINE REPUTATION The Internet and Internet blogging has given dealership customers unprecedented access and free distribution for their opinions of your dealership and the vehicles you sell. This can be both a blessing and a curse depending on the content and target of the piece. Internet Reputation Management is a booming new field for consultants responding...

$12.95 - 4 pages

Car Dealer Insider June 15, 2009

Car Dealer Insider June 15, 2009 - Business boosting - Sometimes a "Winding Road" beats the old Road to the Sale

BUSINESS BOOSTING - SOMETIMES A "WINDING ROAD" BEATS THE OLD ROAD TO THE SALE The _Road to the Sale_ is the path learned by every green pea salesperson who takes a job selling cars in a dealership. It's a tried and true process that has worked over the years for lots of folks in lots of industries. But the familiar road can seem too pat for some car shoppers and savvy sales reps have learned to vary...

$12.95 - 4 pages

Car Dealer Insider July 1, 2009

Car Dealer Insider July 1, 2009 - What's working in dealerships - Rick Case dealerships reaping benefits from customer loyalty programs

WHAT\'S WORKING IN DEALERSHIPS - RICK CASE DEALERSHIPS REAPING BENEFITS FROM CUSTOMER LOYALTY PROGRAMS _Car Dealer Insider_ has had our fill of stories about the gloomy state of auto retailing. So a recent news item about the Rick Case Automotive Group caught our attention. While dealerships and automakers, even stalwarts like Honda and Toyota, have been reporting dismal sales this year, the Rick...

$12.95 - 4 pages

Car Dealer Insider July 15, 2009

Car Dealer Insider July 15, 2009 - Auto industry veteran’s advice for boosting ROI from online vehicle merchandising

AUTO INDUSTRY VETERAN’S ADVICE FOR BOOSTING ROI FROM ONLINE VEHICLE MERCHANDISING Does your dealership accept credit card payments for service and parts and even deposits on vehicle purchases? Of course you do. Do you know the credit card company’s ROI on that money? Probably not. Consider this: If the dealership’s average outstanding monthly balance for a given credit card is $100,000 and...

$12.95 - 4 pages

Car Dealer Insider Aug 15, 2009

Car Dealer Insider Aug 15, 2009 - Car Dealer Insider Case Study - When siblings own the stores, jealousy is likely to follow

CAR DEALER INSIDER CASE STUDY - WHEN SIBLINGS OWN THE STORES, JEALOUSY IS LIKELY TO FOLLOW The old joke about management consultants is that a consultant is someone who will borrow your watch and then tell you what time it is – and send you a bill. There is a lot of truth in that statement but not for the obvious reasons. When management consultants get called in by car dealers, the dealers nearly...

$12.95 - 4 pages

Car Dealer Insider Sept 15, 2009

Car Dealer Insider Sept 15, 2009 - Car Dealer Insider Case Study - Two stores, same brands, same volume – very different results

CAR DEALER INSIDER CASE STUDY - TWO STORES, SAME BRANDS, SAME VOLUME – VERY DIFFERENT RESULTS One of the more elusive benchmarks differentiating the performance of the excellent dealership service departments from the merely very good is the ability to bring 20 percent of the departmental gross profit to the bottom line. While some dealerships accomplish this goal, and a few even look at 20 percent...

$12.95 - 4 pages

Car Dealer Insider Sept 1, 2009

Car Dealer Insider Sept 1, 2009 - Car Dealer Insider Case Study - By the numbers: Are the old benchmarks still valid?

CAR DEALER INSIDER CASE STUDY - BY THE NUMBERS: ARE THE OLD BENCHMARKS STILL VALID? A savvy dealer develops his own internal benchmarks and sets out to change internal processes to achieve the new goals. BENCHMARK - an operating or financial standard based on performance of known industry leaders. BEST PRACTICE - management technique or operating process used to achieve a benchmark. We’ve all...

$12.95 - 4 pages

Car Dealer Insider Oct 1, 2009

Car Dealer Insider Oct 1, 2009 - Case study – Wholesale U/C losses - A cautionary tale for absentee owners

CASE STUDY – WHOLESALE U/C LOSSES - A CAUTIONARY TALE FOR ABSENTEE OWNERS One of the classic ways for car dealers to lose money to internal theft is through the wholesale used car account. It’s also one of the least explored problems in dealerships. The basic method is for a dealership manager to be in cahoots with a wholesaler. The used car manager buys a vehicle from a wholesaler for more than...

$12.95 - 4 pages

Car Dealer Insider Oct 15, 2009

Car Dealer Insider Oct 15, 2009 - Car Dealer Insider Case Study - How a savvy dealer finally worked around an unworkable union contract

CAR DEALER INSIDER CASE STUDY - HOW A SAVVY DEALER FINALLY WORKED AROUND AN UNWORKABLE UNION CONTRACT There's a saying that companies that get unionized usually deserve it and that they usually get the union they deserve. So it was that the owner of a large Ford dealership on the East coast must have wondered what he did in some past life to deserve the situation in which he now found himself. Unionized...

$12.95 - 5 pages

Car Dealer Insider Nov 1, 2009

Car Dealer Insider Nov 1, 2009 - DealrsEdge Case Study - A dealer learns the right way to run a quick-service operation

DEALRSEDGE CASE STUDY - A DEALER LEARNS THE RIGHT WAY TO RUN A QUICK-SERVICE OPERATION Over the years, _Car Dealer Insider_ has visited dozens of dealerships that have set up Quick-Lube service areas in an attempt to compete with the Jiffy Lubes and Grease Monkeys of the world. A few were quite successful but most turned in disappointing results, a good idea foiled by poor execution. With new vehicle...

$12.95 - 4 pages

Car Dealer Insider Nov 15, 2009

Car Dealer Insider Nov 15, 2009 - Used Car Inventory Ideas - You know what your used car inventory should look like but where will you get those vehicles?

USED CAR INVENTORY IDEAS - YOU KNOW WHAT YOUR USED CAR INVENTORY SHOULD LOOK LIKE BUT WHERE WILL YOU GET THOSE VEHICLES? If you've followed Steve Nickelsen's ideas and created a buying plan and matrix, the next step is to buy some cars for your lot. The current economy has caused people to defer their new vehicle purchases and hold onto their current vehicles longer, so where can dealers find these...

$12.95 - 4 pages

Car Dealer Insider Dec 1, 2009

Car Dealer Insider Dec 1, 2009 - DealersEdge Case Study - Little things mean a lot: How NADA "Road Warrior" speeds up his work and saves $$ too

DEALERSEDGE CASE STUDY - LITTLE THINGS MEAN A LOT: HOW NADA "ROAD WARRIOR" SPEEDS UP HIS WORK AND SAVES $$ TOO _(Editor's note: Although the source for this article, Steve Emery, is employed by the National Automobile Dealers Association (NADA), NADA does not endorse the product mentioned, nor does NADA endorse any products or services.) _ "Little things mean a lot," as the song lyric goes and that's...

$12.95 - 4 pages

Car Dealer Insider Dec 15, 2009

Car Dealer Insider Dec 15, 2009 - Car Dealer Insider Case Study - Is that all there is? With $62 million in sales, dealer wonders what happened to the profit

CAR DEALER INSIDER CASE STUDY - IS THAT ALL THERE IS? WITH $62 MILLION IN SALES, DEALER WONDERS WHAT HAPPENED TO THE PROFIT It's an all-to-common story: Dealership managers and employees work tirelessly all year to make the business successful, yet the bottom line doesn't reflect their blood, sweat, and tears. What happened? In this case, we are reviewing the results for a multi-franchise, multi-location...

$12.95 - 4 pages

Car Dealer Insider Jan 1, 2010

Car Dealer Insider Jan 1, 2010 - Car Dealer Insider Case Study - By the numbers: Dealership tackles used car problems

CAR DEALER INSIDER CASE STUDY - BY THE NUMBERS: DEALERSHIP TACKLES USED CAR PROBLEMS Several years ago, some prescient car dealers saw what was happening to their new vehicle departments, falling volume and shrinking gross profits, and decided to take action. But they didn't focus on new cars; instead they concentrated on improving their used vehicle operations. The dealers who had the foresight to...

$12.95 - 4 pages

Car Dealer Insider Jan 15, 2010

Car Dealer Insider Jan 15, 2010 - Car Dealer Insider Case Study - How a crooked used car manager bought his own store

CAR DEALER INSIDER CASE STUDY - HOW A CROOKED USED CAR MANAGER BOUGHT HIS OWN STORE There is a well known Ford dealer on the West Coast who was experiencing wholesale losses in his used car inventory of about $200,000 per month. When _Car Dealer Insider_ asked him why he allowed these losses, the answer was simple and direct: "I know that's a lot of money to lose on wholesale transactions, but every...

$12.95 - 4 pages

Car Dealer Insider Feb 1, 2010

Car Dealer Insider Feb 1, 2010 - Are you carrying any extra DMS baggage?

ARE YOU CARRYING ANY EXTRA DMS BAGGAGE? Adam Gillrie, of the Paul Gillrie Institute (www.paulgillrie.com) recently presented a _DealersEdge_ webinar workshop on how to negotiate better contracts with Dealer Management System (DMS) vendors. Adam's point wasn't that the Big Two DMS providers do a bad job. They have excellent products. What Adam pointed out to the dealers in attendance is that dealers...

$12.95 - 4 pages

Car Dealer Insider Feb 15, 2010

Car Dealer Insider Feb 15, 2010 - Car Dealer Insider Case Study - Managers are quitting: Is it really all about money?

CAR DEALER INSIDER CASE STUDY - MANAGERS ARE QUITTING: IS IT REALLY ALL ABOUT MONEY? Not too long ago, Car Dealer Insider was called in to do an organizational review of a large dealership group. The company operates 40 franchises in four states, mostly in metro areas. About 60 percent of the dealerships represent Asian import brands, 35 percent are domestic name plates, and the remaining stores sell...

$12.95 - 4 pages

Car Dealer Insider Mar 1, 2010

Car Dealer Insider Mar 1, 2010 - Car Dealer Insider Case Study - What to do with that empty dealership property

CAR DEALER INSIDER CASE STUDY - WHAT TO DO WITH THAT EMPTY DEALERSHIP PROPERTY This is really three case studies in one. While the recession drove hundreds of franchised car dealers out of the business, at least those dealers were able to make a rational decision to close the doors and find alternative uses for their properties. Not everyone was so fortunate, if that's the right word. Six hundred...

$12.95 - 4 pages

Car Dealer Insider Mar 15, 2010

Car Dealer Insider Mar 15, 2010 - Car Dealer Insider Case Study - How car dealers can benefit from EPAct 2005

CAR DEALER INSIDER CASE STUDY - HOW CAR DEALERS CAN BENEFIT FROM EPACT 2005 As General Motors and Chrysler begin reinstating hundreds of dealership franchises in advance of a massive schedule of arbitration hearings, celebrating dealers need to read the fine print. In addition to paying back any funds received for the original loss of the franchise, the reinstated dealers will also have to meet stringent...

$12.95 - 4 pages

Car Dealer Insider Apr 1, 2010

Car Dealer Insider Apr 1, 2010 - Car Dealer Insider Case Study - How ignoring staffing benchmarks can cripple a dealership

CAR DEALER INSIDER CASE STUDY - HOW IGNORING STAFFING BENCHMARKS CAN CRIPPLE A DEALERSHIP Adding staff should never be the first response to any management problem. There are many factors underpinning the most successful dealerships and one of them is a properly staffed and well-organized workforce. Conversely, improperly staffed dealerships always seem to struggle to meet profitability goals. That...

$12.95 - 4 pages

Car Dealer Insider Apr 15, 2010

Car Dealer Insider Apr 15, 2010 - Car Dealer Insider Case Study - Buy/sell update: Benchmarks for dealership values in a changing industry

NON-NEGOTIATED SALES APPROACH PAYS OFF FOR BIG USED CAR RETAILER Since "one-price" or "non-negotiated selling" began getting wide notice among car dealers back in 1994, the number of new car dealers using this approach has remained fairly constant at 6% to 7%. Often dealers who find their stores in the lower half of the zone average for gross profits, resort to the no-haggle approach as a way to get...

$12.95 - 4 pages

Car Dealer Insider May 1, 2010

Car Dealer Insider May 1, 2010 - Car Dealer Insider Case Study - The case of the "one-size-fits-all" union contract

CAR DEALER INSIDER CASE STUDY - THE CASE OF THE "ONE-SIZE-FITS-ALL" UNION CONTRACT First, let's make it clear that _Car Dealer Insider_ is not anti-union. We're not pro-union either. Unionized dealerships are just a fact of life in some parts of the country and smart dealers figure out how to make the situation work. The issue of union vs. non-union generally does not present competitive issues for...

$12.95 - 3 pages

Car Dealer Insider May 15, 2010

Car Dealer Insider May 15, 2010 - Car Dealer Insider Case Study - Used car success: The "Holy Grail" and how they found it

CAR DEALER INSIDER CASE STUDY - USED CAR SUCCESS: THE "HOLY GRAIL" AND HOW THEY FOUND IT 2009 was actually a pretty good year for the four-location, five-franchise dealership group in our case study. Vehicle sales held up well compared to the rest of the industry, fixed operations picked up the slack for front-end sales, years of tight expense control paid off, and net profits were gratifying, if...

$12.95 - 4 pages

Car Dealer Insider June 1, 2010

Car Dealer Insider June 1, 2010 - Car Dealer Insider Case Study - A joint venture gone bad

CAR DEALER INSIDER CASE STUDY - A JOINT VENTURE GONE BAD It seemed like a good idea at the beginning. But that was ten years ago. Today, the truth of the wag's definition of a joint venture has once again been proven true. You know that definition don't you? _"A Joint Venture is a business arrangement that begins with one partner having money and the other having experience. It ends with the partners'...

$12.95 - 4 pages

Car Dealer Insider June 15, 2010

Car Dealer Insider June 15, 2010 - Car Dealer Insider Case Study - A dealer's dilemma: "Other wages and salaries"

CAR DEALER INSIDER CASE STUDY - A DEALER\'S DILEMMA: "OTHER WAGES AND SALARIES" Nothing gets an auditor's antennae up like seeing the words "miscellaneous" or "other" used next to revenue and expense items on a financial statement, especially when relatively large amounts of money are involved. Case in point: While working on some compensation issues for a large east coast dealership (Honda, BMW,...

$12.95 - 4 pages

Car Dealer Insider July 1, 2010

Car Dealer Insider July 1, 2010 - Car Dealer Insider Case Study - The evolving role of general managers

CAR DEALER INSIDER CASE STUDY - THE EVOLVING ROLE OF GENERAL MANAGERS Our dealer client from Wilmington, DE related this story just before he engaged _DealersEdge_ for an overall review of his organization: The dealer asked an applicant for a position as general manager at one of his stores, "What interests you most about this job?" With a straight face and without hesitation, the candidate replied,...

$12.95 - 4 pages

Car Dealer Insider July 15, 2010

Car Dealer Insider July 15, 2010 - Or if there's info you can email to me. - "Scraping" online inventory catches dealers flat-footed

OR IF THERE\'S INFO YOU CAN EMAIL TO ME. - "SCRAPING" ONLINE INVENTORY CATCHES DEALERS FLAT-FOOTED How do you like this? You pay what seems like a small fortune to ensure that your dealership website and your inventory dominate the first page of results when a car shopper visits Google looking for a dealership. Sure enough, there you are in the first and second spots on Google. That's a relief. But...

$12.95 - 4 pages

Car Dealer Insider Aug 1, 2010

Car Dealer Insider Aug 1, 2010 - Car Dealer Insider Case Study - One-price selling on the service drive

CAR DEALER INSIDER CASE STUDY - ONE-PRICE SELLING ON THE SERVICE DRIVE The subject of using grid or matrix pricing in the service department can make the hair on the back of a service manager's neck stand up straight. Grid pricing is controversial because it is seen by some as a way to gouge customers who need more complex repairs. Service advisors resist grid pricing because it restricts their impulse...

$12.95 - 4 pages

DealersEdge 5-Minute Guide to Service Advisor Coaching

DealersEdge 5-Minute Guide to Service Advisor Coaching - Fast, Practical Solutions to Common Service Advisor Challenges

Finding time to coach and mentor the Service Advisors can be challenging. You know you need to do it, but there just isn't enough time in the day. We'd like to introduce you to our new manual: DealersEdge 5-minute Guide to Service Advisor Coaching. You simply won't find a more complete, convenient training guide anywhere. In 125+ pages you'll get dozens of instant, five-minute lessons for nearly...

$298.00 - 182 pages

Mastering New-Age Parts Department Management

Mastering New-Age Parts Department Management - Chuck Hartlé's cutting edge solutions for better Parts Management in the 21st century

For the past decade we've had the pleasure of working with Chuck Hartl, one of the most respected Parts experts in the business. As many of you know, Chuck is recognized as a founder of "new-age" Parts Management. His ideas go beyond traditional approaches to inventory control and focus on maximizing technology to improve Parts profits. The DealersEdge editors recently sat down with Chuck and asked...

$298.00 - 208 pages

DealersEdge Comprehensive ANSWER GUIDE for Dealership Controllers & Office Managers

DealersEdge Comprehensive ANSWER GUIDE for Dealership Controllers & Office Managers - Practical Solutions to Today's Most Common Back Office Challenges

Major challenges and minor annoyances alike are all tackled in an easy-to-use Q&A format sure to save you time and headaches.You'll find the answers you need to become a more effective, better informed manager in every way ... without investing countless hours on research. SUBJECTS COVERED INCLUDE, HOW TO: * Simplify and speed up your month-end close * Generate timely, accurate reports your dealer...

$298.00 - 192 pages

Best Practices: Dealership Cost Control & Expense Reduction

Best Practices: Dealership Cost Control & Expense Reduction - This 150 page manual provides 91 cost cutting ideas and strategies that you can employ in your dealership or dealer group today.

Car dealers are survivors. New vehicle sales may be slow for many, but this just seems to bring out the best in you and your fellow dealers. The retail car business is complex, and that provides you with more than one way to make money. And you're good at it. And in times like these, you also become "expense hounds" looking to maximize the profitability of every profit center by carefully controlling...

$298.00 - 165 pages

DealersEdge Guide to Dealership Employee Policy Manuals

DealersEdge Guide to Dealership Employee Policy Manuals - Dozens of actual working policy manuals from dealerships throughout the country.

THE GUIDE INCLUDES POLICY LANGUAGE ON: * DEALERSHIP OVERVIEW - How to introduce your dealership, outline history, mission statement, core values, ethics * GENERAL BENEFITS - Insurance coverage, personal days, vacation time, 401k or other retirement plans, bereavement leave * EMPLOYMENT POLICIES - Equal Opportunity issues, termination, substance abuse, drug & alcohol testing, sexual harassment...

$298.00 - 165 pages

101 Proven Ways to Boost Fixed Operations Profits

101 Proven Ways to Boost Fixed Operations Profits - Just one idea from this guide will return your investment many times over . . . and you're guaranteed to find more than 100.

The most successful dealerships never stop looking for new ways to improve their operations. They realize that even a small change, an easy-to-implement suggestion or cost-saving tip can make a significant difference to the bottom line. That's why we published 101 PROVEN WAYS TO BOOST FIXED OPERATIONS PROFITS. It's simply the best collection of tips, tactics and techniques available to boost the...

$298.00 - 143 pages

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